Christmas meltdown 'will never happen again'

Christmas meltdown ‘won’t ever occur once more’


Southwest Airways Government Vice President Bob Jordan speaks as he’s interviewed by CNBC outdoors the New York Inventory Change (NYSE) in New York Metropolis, U.S., December 9, 2021.

Brendan McDermid | Reuters

With the height Christmas journey season simply days away, Southwest Airways‘ CEO vowed that the service won’t have a repeat of final 12 months’s meltdown that stranded hundreds of consumers and price the airline greater than $1 billion.

“It would by no means occur once more,” Bob Jordan stated at an occasion Thursday on the Wings Membership in New York.

Final 12 months, Southwest canceled near 17,000 flights over the essential Christmas and New Yr’s vacation interval because it did not get better from extreme climate that gripped many of the nation. Rival carriers have been additionally affected however recovered extra shortly.

Southwest struggled with staffing points as storms left flight attendants and pilots out of place for his or her subsequent flights, hundreds of passenger luggage piled up, and planes have been behind on de-icing.

The service has been stocking up in de-icing and different winter-weather gear to organize for the season all year long. It has additionally upgraded know-how.

“Winter won’t be excellent,” Jordan stated. However he added that the airline is ready for the season, pointing to a fast restoration after heavy snowfall in October at its key airport in Denver.


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